FAQ
WHAT MAKES TOROLINE STRINGS SPECIAL?
Our strings are made from ultra premium grade PET chips that have unique properties that translate to more spin, snapback, control, and comfort. Our best seller O-TORO not only lab tests (by Racketpedia.com) higher for spin than many of the top selling strings on the market, but also higher for comfort.
WHAT STRING SHOULD I TRY?
Every player is unique, feel free to direct message us through our chat box or on Instagram for real time recommendations. In general our co-poly strings are on the softer side relative to other co-poly strings on the market. Our strings also feature a low-friction coating for enhanced snapback and a softer response.
Our top sellers are the following
O-TORO - Hexagonal shaped co-developed with former Top 25 ATP Pro Steve Johnson. Racketpedia lab tested O-TORO highest for spin (scored 100 out of 100), while maintaining a comfortable flex. Compared to Luxilon Alu Power, O-TORO lab tested higher for spin, control, playing life, and comfort
WASABI - Aggressive square shaped profile for maximum spin potential and control
WASABI X - Round profile with super slick coating for maximum snapback, also soft/elastic for feel and comfort. One of TOROLINE’s softest co-polys, mainly used as a cross string
TORO TORO - Hexagonal shaped co-poly that balances spin, comfort, power, and feel. For players looking for a predictable launch angle and connected response
SNAPPER - Octagonal shaped shaped co-poly perfect for the player looking for ball pocketing and pure put away power
CAVIAR - Hexagonal shaped co-poly with exceptional control, durability and tension maintenance
STRING STIFFNESS RANKING (SOFTEST -> STIFFEST)
- ABSOLUTE 1.20
- CAVIAR 1.16
- ENSO PRO 1.24/1.25
- SNAPPER 1.23
- WASABI X 1.23
- TORO TORO 1.23
- SUPER TORO 1.23
- O-TORO 1.23
- CAVIAR 1.20
- ETHER 1.20
- ENSO PRO 1.27
- WASABI 1.23
- CAVIAR 1.24
- TORO TORO 1.27
- O-TORO TOUR
Please note the softness/stiffness does not necessarily translate to a less/more crisp feel at impact.
WHERE DO YOU SHIP?
We ship orders from our warehouses in Los Angeles or Delaware, to everywhere in the United States.
Shipments outside of the USA may incur customs fees depending on the destination country.
SHIPPING TO TEMPORARY ADDRESSES
We strongly advise against shipping to temporary addresses, such as hotels or short-term stays, as delivery times may vary. TOROLINE is not responsible for packages that arrive after you have checked out or left the location. If you choose to ship to a temporary address, you assume all risks related to potential delays or missed deliveries. For the best experience, we recommend using a permanent address where you can securely receive your order.
INTERNATIONAL SHIPPING
Please note that international orders shipping via USPS are subject to longer transit times and duties/taxes.
This means that you, the customer, are responsible for paying your local countries duties and taxes.
Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees.
For international orders that have been in-transit for more than 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.
OFFICIAL DISTRIBUTORS
Europe - TENNIS WAREHOUSE EUROPE
Australia - Tennis Direct Australia
Canada - Tennis Giant
United Kingdom - Primal Health
United States - TENNIS WAREHOUSE
WHATS MY ORDER STATUS?
We do our best to keep you in the loop from the moment you place an order until it arrives at your door. When your order is placed, you'll receive an order confirmation of your order details. Once the order has shipped you'll receive another email letting you know your gear is on the way and you will be provided with your parcel tracking number. For lost packages, we can only file and review claims 20 days after the order has shipped for domestic shipments, and 30 days for international shipments.
CAN I MAKE MY EXCHANGE OR RETURN IN PERSON?
Unfortunately not. Our facility is not open to the public or set up to handle returns or exchanges. We offer 100% Satisfaction Guarantee, and hassle-free returns & exchanges within 30 days of purchasing. Please note that the return shipping fee must be covered by the customer. For reels, there is a 20% restocking fee.