FAQ

WHAT STRING SHOULD I TRY?
Every player is unique, feel free to direct message us through our chat box or on Instagram for real time recommendations. In general our co-poly strings are on the softer side relative to other co-poly strings on the market. Our strings also feature a low-friction coating for enhanced snapback and a softer response.
Our top sellers are the following
WASABI - Square shaped for maximum spin potential

WASABI X - Round profile with super slick coating for maximum snapback, also soft/elastic for feel and comfort. One of TOROLINE’s softest co-polys

TORO TORO - Hexagonal shaped co-poly that balances spin, comfort, power, and feel. For players looking for a predictable launch angle and connected response

SNAPPER - Octagonal shaped shaped co-poly perfect for the player looking to place the ball on a dime and pure put away power

CAVIAR - Hexagonal shaped co-poly with exceptional control, durability and tension maintenance

STRING STIFFNESS RANKING (SOFTEST -> STIFFEST)

  • ABSOLUTE 1.20
  • CAVIAR 1.16
  • ENSO PRO 1.24/1.25
  • SNAPPER 1.23
  • WASABI X 1.23
  • TORO TORO 1.23
  • SUPER TORO 1.23
  • CAVIAR 1.20
  • ETHER 1.20
  • ENSO PRO 1.27
  • WASABI 1.23
  • CAVIAR 1.24
  • TORO TORO 1.27

Please note the softness/stiffness does not necessarily translate to a less/more crisp feel at impact.

WHERE DO YOU SHIP?
We ship all orders from our warehouse in Los Angeles, to everywhere in the United States.
Shipments outside of the USA may incur customs fees depending on the destination country.

INTERNATIONAL SHIPPING

Please note that international orders shipping via USPS are subject to longer transit times and duties/taxes.

This means that you, the customer, are responsible for paying your local countries duties and taxes.

Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees.

For international orders that have been in-transit for more than 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.

CUSTOMS
We are not responsible for any customs fees that may incur with international orders.

The customer is entirely responsible for any and all fees set by the customs office of their country.

Should an international order be sent back to us due to lack of claim we will contact you to arrange a reship or credit to the website.

 

OFFICIAL INTERNATIONAL DISTRIBUTORS

Australia - Tennis Direct Australia

Canada - Rackets and Runners

United Kingdom - Primal Health

WHATS MY ORDER STATUS?
We do our best to keep you in the loop from the moment you place an order until it arrives at your door. When your order is placed, you'll receive an order confirmation of your order details. Once the order has shipped you'll receive another email letting you know your gear is on the way and you will be provided with your parcel tracking number.


CAN I MAKE MY EXCHANGE OR RETURN IN PERSON?
Unfortunately not. Our facility is not open to the public or set up to handle returns or exchanges. We offer 100% Satisfaction Guarantee, and hassle-free returns & exchanges within 30 days of purchasing. Please note that the return shipping fee must be covered by the customer. For reels, there is a 20% restocking fee.