WHAT MAKES TOROLINE STRINGS SPECIAL?
Our strings are made from ultra premium grade PET chips and polymers that have unique properties that translate to more spin, snapback, control, and comfort. Our best seller O-TORO not only lab tests (by Racketpedia and Tennis Warehouse) higher for spin than many of the top selling strings on the market, but also higher for comfort. 

Curious how your current string stacks up? Click here to compare it to O‑TORO using Tennis Warehouse’s string performance database

Learn more about our O-TORO line up here

NEED HELP OR HAVE A QUESTIONS?

Our customer support team is happy to help. For questions about orders, shipping, returns, or exchanges, please email support@toroline.com.

For order-related inquiries, please include your order number and the email address used to place the order so we can assist you as quickly as possible.

WHAT STRING SHOULD I TRY? NEED HELP OR HAVE A QUESTIONS?

Every player is unique, feel free to direct message us through our chat box for real time recommendations. In general our co-poly strings are on the softer side relative to other co-poly strings on the market. Our strings also feature a low-friction coating for enhanced snapback and a softer response.

CAN YOU HELP ME BUILD A HYBRID?

Absolutely. Email hi@toroline.com with your racket, current string setup and tension, playing style/level, and what you'd like more or less of—spin, control, power, comfort, feel, or durability—and we'll help point you in the right direction.”

HOW OFTEN SHOULD I RESTRING?

Very useful educational FAQ. You could say polyester strings can lose playability before they break, and recommend restringing when the bed starts feeling noticeably less responsive, controlled, or comfortable rather than waiting for breakage.

STRING STIFFNESS RANKING (SOFTEST -> STIFFEST)

• TRUFFLE 1.30
• ABSOLUTE 1.20
• CAVIAR 1.16
• WASABI X 1.23
• ENSO PRO 1.24/1.25
• SNAPPER 1.23
  
• A5 INFRARED 1.20
• TORO TORO 1.23
• SUPER TORO 1.23
• O-TORO SNAP 1.25
• O-TORO 1.23
• O-TORO SPIN 1.23
  
• O-TORO TOUR 1.20
• CAVIAR 1.20
• ETHER 1.20
• ENSO PRO 1.27
• CAVIAR 1.24
• WASABI 1.23
  
• O-TORO SNAP TOUR FLEX 1.25
• O-TORO OCTA 1.25
• A5 1.25
• TORO TORO 1.27
• O-TORO TOUR 1.23

Please note the softness/stiffness does not necessarily translate to a less/more crisp feel at impact.

WHERE DID MY BLEND GO?

Some of our pre-packaged blends are released for a limited time and may eventually be phased out. The good news is the strings aren’t necessarily gone!

You can use String Bar to recreate your favorite blend or build your own custom combination using the individual TOROLINE strings you love

WHERE DO YOU SHIP?

We ship orders from our warehouses in Los Angeles or Delaware, to everywhere in the United States.
Shipments outside of the USA may incur customs fees depending on the destination country.

SHIPPING TO TEMPORARY ADDRESSES

We strongly advise against shipping to temporary addresses, such as hotels or short-term stays, as delivery times may vary. TOROLINE is not responsible for packages that arrive after you have checked out or left the location. If you choose to ship to a temporary address, you assume all risks related to potential delays or missed deliveries. For the best experience, we recommend using a permanent address where you can securely receive your order.

INTERNATIONAL SHIPPING

Please note that international orders shipping via USPS are subject to longer transit times and duties/taxes.

This means that you, the customer, are responsible for paying your local countries duties and taxes.

Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees.

For international orders that have been in-transit for more than 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.

OFFICIAL DISTRIBUTORS

Europe - TENNIS WAREHOUSE EUROPE

Australia - Tennis Direct Australia

Canada - Tennis Giant

United Kingdom - Primal Health

United States - TENNIS WAREHOUSE

Holabird Sports

Tennis Express

WHATS MY ORDER STATUS?

We do our best to keep you in the loop from the moment you place an order until it arrives at your door. When your order is placed, you'll receive an order confirmation of your order details. Once the order has shipped you'll receive another email letting you know your gear is on the way and you will be provided with your parcel tracking number. For lost packages, we can only file and review claims 20 days after the order has shipped for domestic shipments, and 30 days for international shipments.

If you have a question about your order or tracking, please email support@toroline.com and include your order number.

CAN I MAKE MY EXCHANGE OR RETURN IN PERSON?

We offer a 100% Satisfaction Guarantee and hassle-free returns & exchanges within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer.

For international returns, customers are responsible for arranging and paying for return shipping. Please send returns to:

TOROLINE RETURNS
21704 Devonshire St #116
Chatsworth, CA 91311
United States

We recommend using a trackable shipping method and keeping your tracking information until your return has been processed.

Our facility is not open to the public or set up to accept returns or exchanges in person.

For reels, there is a 20% restocking fee. Please also note that we do not typically accept returns or exchanges on used reels.

For help with a return or exchange, please email support@toroline.com and include your order number.

WHY DO I SEE TWO CHARGES ON MY STATEMENT?

If you see two transactions for your order, don’t worry—you have not been charged twice. One is typically a temporary credit card authorization used to verify your payment method and reserve the funds, while the other is the final charge for your order.

The temporary authorization may be for a slightly different amount than the final charge and should automatically disappear from your statement once your bank releases the hold. This typically happens within a few business days, depending on your financial institution.