FAQ

WHAT STRING SHOULD I TRY?
Every player is unique, feel free to direct message us through our chat box or on Instagram for real time recommendations. In general our co-poly strings are on the softer side relative to other co-poly strings on the market. Our strings also feature a low-friction coating for enhanced snapback and a softer response.
Our top sellers are the following

O-TORO - Hexagonal shaped co-developed with former Top 25 ATP Pro Steve Johnson. Racketpedia lab tested O-TORO highest for spin (scored 100 out of 100), while maintaining a comfortable flex. Compared to Luxilon Alu Power, O-TORO lab tested higher for spin, control, playing life, and comfort

WASABI - Aggressive square shaped profile for maximum spin potential and control

WASABI X - Round profile with super slick coating for maximum snapback, also soft/elastic for feel and comfort. One of TOROLINE’s softest co-polys, mainly used as a cross string

TORO TORO - Hexagonal shaped co-poly that balances spin, comfort, power, and feel. For players looking for a predictable launch angle and connected response

SNAPPER - Octagonal shaped shaped co-poly perfect for the player looking to place the ball on a dime and pure put away power

CAVIAR - Hexagonal shaped co-poly with exceptional control, durability and tension maintenance

STRING STIFFNESS RANKING (SOFTEST -> STIFFEST)

  • ABSOLUTE 1.20
  • CAVIAR 1.16
  • ENSO PRO 1.24/1.25
  • SNAPPER 1.23
  • WASABI X 1.23
  • O-TORO 1.23
  • TORO TORO 1.23
  • SUPER TORO 1.23
  • CAVIAR 1.20
  • ETHER 1.20
  • ENSO PRO 1.27
  • WASABI 1.23
  • CAVIAR 1.24
  • TORO TORO 1.27

Please note the softness/stiffness does not necessarily translate to a less/more crisp feel at impact.

WHERE DO YOU SHIP?
We ship orders from our warehouses in Los Angeles or Delaware, to everywhere in the United States.
Shipments outside of the USA may incur customs fees depending on the destination country.

INTERNATIONAL SHIPPING

Please note that international orders shipping via USPS are subject to longer transit times and duties/taxes.

This means that you, the customer, are responsible for paying your local countries duties and taxes.

Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees.

For international orders that have been in-transit for more than 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held up due to customs fees.

OFFICIAL DISTRIBUTORS

Australia - Tennis Direct Australia

Canada - Rackets and Runners

United Kingdom - Primal Health

United States - TENNIS WAREHOUSE

WHATS MY ORDER STATUS?
We do our best to keep you in the loop from the moment you place an order until it arrives at your door. When your order is placed, you'll receive an order confirmation of your order details. Once the order has shipped you'll receive another email letting you know your gear is on the way and you will be provided with your parcel tracking number. For lost packages, we can only file and review claims 20 days after the order has shipped for domestic shipments, and 30 days for international shipments.


CAN I MAKE MY EXCHANGE OR RETURN IN PERSON?
Unfortunately not. Our facility is not open to the public or set up to handle returns or exchanges. We offer 100% Satisfaction Guarantee, and hassle-free returns & exchanges within 30 days of purchasing. Please note that the return shipping fee must be covered by the customer. For reels, there is a 20% restocking fee.